Frequently Asked Questions
General Questions
Q: How do I find drivers for my printer?
A: Visit our Drivers & Downloads page and select your printer model.
Q: What is the warranty on CognitiveTPG printers?
A: Most printers come with a 15-month standard warranty. See our Warranty Statement for details.
Q: How do I request a repair or RMA?
A: Contact our support team at support@cognitivetpg.com or call 312-796-6786.
Printer Questions
Q: What paper should I use with my receipt printer?
A: We recommend using CognitiveTPG approved thermal paper for best results. See our qualified paper list on the support page.
Q: My printer isn't printing. What should I check?
A: Check the paper supply, ensure the cover is closed properly, and verify the power and data connections. See our Troubleshooting Guide.